FAQs

ORDERS

 

How do I know if the order was placed successfully?

We highly recommend that you create an account with us to help ensure proper delivery.

As soon as you finish entering your order details, you should receive a virtual receipt. A confirmation email will be sent to your valid email address including the information that you submitted. If you do not receive an email within an hour upon placing your order, please notify us at shopterver@gmail.com.

 

Can I can cancel after it has been submitted?

Orders that have been confirmed cannot be modified or cancelled anymore.

 

Can I return my order?

Only the following are considered valid for return:
1. those received with defect or damage due to shipping,
2. a wrong item is delivered
3. if the order is incomplete when delivered.

For the above concerns, the customer must send an email to shopterver@gmail com and provide the order details (order number, order form, and/or a receipt) AND a photo of the product in question within 48 hours of delivery You will be refunded within 7-15 business days depending on your payment provider Because we would like to maintain the company’s policy on personal hygiene standards, we will not accept returns due to change of mind.

 

DELIVERY

Where do you deliver?

We deliver and ship WORLDWIDE, except to areas identified as non-serviceable by our partner couriers.

 

How much is the delivery charge?

Shipping fees are calculated based on the weight of the products and your location. You can see this in the order process before you confirm your order.

 

What if recipient is not home at the time of delivery?

The courier will do only one (1) re-delivery attempt. If the delivery is not successful, your order will automatically be cancelled. If the order was already paid for, then we will process the refund for the products you paid for. You will be refunded within 7-15 business days depending on your payment provider.

The shipping fee will not be included in the refund.

 

Can I change my order delivery details?

Orders that have been confirmed cannot be modified anymore.

 

What if the order is incomplete or damaged?

Damaged items upon delivery may either be replaced or returned. Email requests should be sent to shopterver@gmail.com within 48 hours upon receipt, together with proofs of complaint like photos of the damage items, etc.

 

Do you accept orders daily?

We currently process and ship out orders from Mondays to Saturdays, except holidays.

 

PAYMENTS

 

What are the payment options and how do I get billed?

We accept the following modes of payment:
• Cash on Delivery (COD)
• Credit card (Visa and Mastercard)
• Paypal: Pay with your Paypal account balance or pay with your credit or debit card.
• Gcash

You are charged only when your credit card information is verified and as soon as we confirm the sale at the end of the transaction. Credit card companies usually bill by local currency equivalent to the purchase price at the time of order, so you are safe from fluctuations. The charge should arrive with your next credit card bill.